For use of carpet-ease.co.uk, including online tools, quote systems, content and digital services.

1. Introduction
These Website Terms of Use explain the rules for using carpet-ease.co.uk and any online tools, quote systems, content or digital services made available through the website.

By using our website, you agree to these terms. If you place an order or buy from us, our Customer Terms & Conditions will also apply.

2. Who we are
This website is operated by Carpet Ease Ltd, a company registered in England and Wales under company number 16235810. Our registered office is Unit 17 Helix Business Park, Wilton Road, Camberley, GU15 2QT.

You can contact us on 01276 53 88 77 or by email at [email protected].

3. Website content
The content on our website is provided for general information and to help customers understand our products, prices, services and fitting process.

We try to keep the website accurate and up to date, but product availability, prices, colours, specifications, fitting costs and service areas may change. Product images and colours are illustrative and may vary depending on lighting, screens, batches and sample size.

Nothing on the website should be treated as professional building, structural, legal or technical advice. If you are unsure about measurements, subfloors, suitability or fitting requirements, please contact us before ordering.

4. Online quote system
Our online quote system is designed to provide a simple, transparent estimate based on the information entered by the user.

You are responsible for ensuring that any measurements, room details, product selections, fitting details and contact information you provide are accurate. Incorrect information may affect the price, product quantity, fitting requirements or availability of an installation date.

A quote generated through the website does not become a binding order until we accept and confirm the order in writing.

5. Acceptable use
You must use our website lawfully and responsibly. You must not:

• use the website in a way that breaches any law or regulation;
• submit false, misleading, offensive or harmful information;
• attempt to interfere with the proper working of the website;
• attempt to gain unauthorised access to our systems, data or user accounts;
• introduce viruses, malware, bots, scripts or other harmful code;
• use the website to copy, monitor or extract our commercial data, pricing logic, product structure or customer journey; or
• use the website in a way that damages or may damage Carpet Ease, our customers, our suppliers or our systems.

6. Intellectual property
All content, branding, text, graphics, images, layouts, designs, videos, icons, customer journey flows, online quote logic and website features are owned by or licensed to Carpet Ease Ltd unless stated otherwise.

You may use the website for personal, non-commercial purposes and to consider or place an order with Carpet Ease. You must not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit any part of the website without our prior written consent.

7. No reverse engineering, scraping or copying
The online quote system, product presentation, user journey, pricing structure, booking flow and operational logic of carpet-ease.co.uk are important commercial assets of Carpet Ease Ltd.

You must not reverse engineer, decompile, disassemble, scrape, crawl, data-mine, replicate, benchmark, copy or use automated access tools on the website for the purpose of copying our systems, algorithms, quote logic, customer journey, data, content or commercial approach.

Any attempt to duplicate or commercially exploit the proprietary technology, design, content or customer experience developed by Carpet Ease Ltd without written permission is prohibited. We reserve the right to monitor, block, restrict or investigate suspicious activity and to take appropriate legal action where necessary.

8. Links to our website
You may link to our website in a fair and legal way, provided the link does not damage our reputation or suggest any association, approval or endorsement where none exists.

We may ask you to remove a link at any time if we consider it inappropriate.

9. Third-party links and services
Our website may include links to third-party websites, payment providers, review platforms, manufacturers, social media pages or other external services. These links are provided for convenience only.

We are not responsible for the content, security, availability or privacy practices of third-party websites or services.

10. Website availability and changes
We may update, change, suspend or withdraw any part of the website at any time. We do not guarantee that the website will always be available, uninterrupted or error-free.

We may restrict access to the website where necessary for maintenance, security, legal, operational or commercial reasons.

11. Security
You must not misuse the website by knowingly introducing viruses, malware, trojans, worms, logic bombs, denial-of-service attacks or other harmful material.

If you become aware of a security issue or vulnerability affecting our website, please contact us responsibly and do not exploit, disclose or misuse it.

12. Liability for website use
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your legal rights.

Subject to this, we are not responsible for losses arising from your use of or inability to use the website, including loss caused by inaccurate information you enter, temporary website unavailability, third-party services, or reliance on website content without seeking clarification where needed.

13. Privacy and cookies
We process personal information in accordance with our Privacy Policy. We use cookies and similar technologies as explained in our Cookies Policy. These policies are available on our website.

14. Changes to these terms
We may update these Website Terms of Use from time to time. The latest version will apply whenever you use the website.

15. Governing law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.